FAQ
How does booking work?
Submit an inquiry through our website and we’ll confirm availability, finalize details, and provide a quote. Once approved, your date is secured with a signed agreement and deposit.
How far in advance should I book?
We recommend booking as early as possible to secure your preferred date, especially for weekends and peak seasons. However, we’re always happy to check availability for last-minute events.
Do you travel outside Northeast Ohio?
Yes. We are based in Medina and serve events throughout Northeast Ohio. Travel outside our standard service area may be available, and travel fees may apply.
If you’re interested in bringing My Mobile Café Co. to your area, we’d love to hear from you.
Do guests pay per drink?
No. Our services are booked as a flat-rate package, so guests can enjoy drinks at no additional cost.
What's included in your pricing?
Each booking includes a professional barista, full café setup, all equipment, cups, and ingredients. We handle everything from setup to cleanup for a smooth, fully hosted experience.
A 20% service fee is included in all bookings, creating a completely tip-free experience for your guests.
How do payments work?
To secure your event date, a signed agreement and 30% deposit are required. The remaining balance is due 14 days prior to your event. Deposits are non-refundable.
Do guests need to tip?
No. We operate as a completely tip-free service. A 20% service fee is included in all bookings, so guests can simply enjoy the experience without any expectation to tip.
How long is service?
Most bookings are designed around a two-hour service window, though timing may vary depending on the selected bar, guest count, and event needs. Additional service time may be added if desired.
How many guests can you serve?
Our mobile bars typically serve 100 to 150 guests during a two-hour service window, depending on the selected bar. For larger events, we may recommend multiple bar setups to maintain a comfortable flow and high-quality service.
What size drinks do you serve?
We serve café-style portions (8 oz hot and 12 oz iced) to ensure quality, consistency, and efficient service.
Guests are always welcome to come back for more during service.
Do you offer custom drink options?
Yes. We can customize drink selections and seasonal offerings to fit your event.
When do you arrive for setup?
In most cases, we arrive about 30 minutes before service begins so everything is ready to go. If your event requires earlier or more discreet setup, we’re happy to plan accordingly.
How much space is required for setup?
We require a small setup area and access to a standard electrical outlet. Our cart is designed to fit through standard doorways and elevators, making it easy to accommodate most indoor and outdoor spaces.
If your event location requires stairs, please let us know in advance so we can plan accordingly. Additional fees may apply for stair access.
Do you require access to power?
Yes, we typically require access to a standard power outlet. If power is not available, we’re happy to discuss alternative options.
Are you insured?
Yes. My Mobile Café Co. is fully insured and able to provide certificates of insurance and additional insured documentation upon request for venues, schools, corporate events, and other hosted gatherings.
What do your baristas wear?
Our baristas dress in professional, event-appropriate attire with aprons, creating a clean and polished café experience.
What makes your mobile café different?
We focus on creating a polished, enjoyable experience for both hosts and guests, with professional baristas, a clean and organized setup, and a completely tip-free service model.